Refund policy

Muslim Sports Store - Refund Policy

At Muslim Sports Store, we strive to provide our customers with the best possible shopping experience. If you are not entirely satisfied with your purchase, we're here to help with our refund policy.

1. Eligibility for Refund

  • To be eligible for a refund, the item must be unused, in the same condition that you received it, and in its original packaging.
  • Refunds are only applicable within a specified timeframe from the date of purchase. Please refer to the specific product or promotion for details on the refund period.
  • Some items may not be eligible for a refund due to hygiene reasons or if they have been customized or personalized.

2. Refund Process

To request a refund, please follow these steps:

  1. Contact Us: Notify us of your intention to return the item by contacting our customer service team at +92 341 2362933 or email at newmuslimsports88@gmail.com. Please provide your order number and a brief explanation of the reason for the return.
  2. Return Authorization: Once your return request is approved, we will provide you with a return authorization number and instructions on how to return the item.
  3. Return Shipment: Pack the item securely in its original packaging and ship it to the address provided. You will be responsible for the cost of return shipping unless the return is due to an error on our part.
  4. Inspection and Processing: Upon receiving the returned item, we will inspect it to ensure it meets the eligibility criteria for a refund. If approved, we will process the refund to the original method of payment within a specified time frame.

3. Refund Exceptions

  • Shipping costs are non-refundable, except in cases where the return is due to an error on our part.
  • If the returned item shows signs of use or damage not resulting from transit, we reserve the right to refuse the refund or deduct a restocking fee from the refund amount.
  • Refunds may take some time to be processed by your bank or credit card company. Contact your financial institution for information on their processing times.

4. Contact Us

If you have any questions or concerns about our refund policy, please contact us at +92 341 2362933 or email at newmuslimsports88@gmail.com. Our customer service team is here to assist you and ensure your satisfaction.

By shopping at Muslim Sports Store, you agree to abide by the terms and conditions of our refund policy. We reserve the right to update or modify this policy at any time without prior notice. Please review this policy periodically for changes.